FAQ's & Terms

THE BRAND

How does the Fernandina Paper Co. give back? 

A portion of each monthly or annual membership is donated to the A21 campaign to help abolish slavery worldwide. 

Will physical products that originally launched with the Fernandina Paper Co. (placemats, notepads, etc!) ever be available again?

Yes, we will offer physical products during an annual pop up shop! Follow along on social media @fernandinapaperco for details! 

What inspired you to offer printable products?

I'm a busy mama to two and love cute stationery and printables as much as the next gal, but rarely manage to order customized stationery in time for holidays and events! The typical three week turnaround time just doesn't cut it for my lifestyle... so I got to thinking. Wouldn't it be wonderful to have access to the pretty personalized products in a pinch? And wouldn't it be even better if they were available at a super low price point? And just like that, the Fernandina Paper Co. digital library was born! 

THE DETAILS

Who do I contact with questions or suggestions? 

Feedback is always welcome! Please email mckenziefussell@gmail.com with questions about your membership or ideas on products you'd like to see added to the library! 

My prints were smaller or larger than they were designed to be, what can I do?! 

Make sure your printer settings are set to 100% for scale! 

I've signed up for a membership but don't see an activation link in my inbox!?

Please check your junk/spam folders. If you still do not see an activation link please email me at mckenziefussell@gmail.com! 

What are your recommendations for in-store printing? 

If you choose to have your files printed professionally, once your files have been personalized by you, you can email the files over to your local print shop, staples, costco or Fedex! I recommend printing all products on your choice of cardstock. You can also send to an online printer of your choice. *Please note: "big box" printers like Staples, FedEx & Office Depot are GREAT but often times colors print lighter than they are designed to - consider using darker fonts if printing in one of these stores. 

What are your recommendations for at-home printing? 

Here are a few favorite products for at home printing! These printables work beautifully with most color printers and a lightweight cardstock! For best printing, ensure you have plenty of ink, are using a pure white cardstock, have your printer scale settings set to 100%! For more printing at home tips & tricks, please watch the "print @ home" tips and tricks videos found here! 

How do I print the templates I like? 

Simply add to your cart, check out and check your inbox for a link to personalize! 

How many items can I print each month? 

Each billing cycle you can print 10 different templates, as many times as you'd like! For example, you can print 10 bridal shower invitations or 1000 from the same template. 

Can you print multiple items on the same page? 

Absolutely! You can adjust this in your print settings once your product is ready to print. For example, if you want to print 4 gift tags on the same page, simply change your COPIES PER PAGE to 4! Please note, if you try to print too many items on the same page it could distort the size. 

Can I purchase printables individually?

No. At this time, printables are only accessible to those with a membership. 

Can I customize the wording and names on the templates? 

Yes! You are able to personalize templates by changing the wording, names, fonts, font colors and text size for each of the digital downloads. 

How do I access my download? 

 

After adding to your cart and purchasing (for $0.00 - members receive up to 10 downloads for free each month) you'll immediately be emailed a link with a customizable template and easy to follow instructions. Once you've personalized your template it's ready to print!  I recommend downloading as a PDF. 

How much is a membership? 

Monthly memberships are $15.00 billed monthly (or $12 if you join the month of September or October!). The annual membership is offered at a discounted rate of $150 ($114 if you join the month of September!) billed annually. 

Can I cancel my membership? 

You can cancel your membership at any time but you will miss out on new printables added weekly and the limited availability seasonal items. You will also lose access to your Templett library. 

How many downloads does my membership include? 

Your membership includes downloads of 10 different templates each billing cycle. You can print each of your ten templates as many times as you'd like! 

Do I need to add all of my 10 templates to my cart at once? 

No! You can checkout with all 10 at once or individually as needed throughout the month.

Are the items currently in the library removed each month and replaced with new items? 

No - the library will keep growing and if you choose to continue membership, you'll have access to your previously downloaded templates as well as 10 new designs each billing cycle. Only seasonal items are removed from the library. For example, Halloween designs will be removed after Halloween. Christmas designs will be removed after Christmas. 

When will I be billed? 

Your billing cycle starts on the date you sign up for a membership. You will be billed on that date each month. 

TERMS

**These files are the original property of McKenzie Fussell. They are for personal use only and cannot be altered, shared, resold, or distributed in any way. The Files are only available to the individual Fernandina Paper Co. member. Thank you for your understanding and support of small business. © McKenzie Fussell 2020 **

Your membership includes up to 10 downloads each billing cycle. You will not have access to more than 10 items within a monthly billing cycle. There is no limit to how many times a template can be printed. 

Colors vary from screen to screen and printer to printer. 

Products are available as a DIGITAL DOWNLOAD, meaning you will not receive any physical products, only digital files ready to be personalized and printed from home or a professional printer. For best printing practices, please see the FAQ page.